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Winning with the Customer from Hell: A Survival Guide

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Winning with the Customer from Hell: A Survival Guide Shaun Belding
Libristo kod: 12291281
Nakladnici E C W Pr, ožujak 2004
Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent... Cijeli opis
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Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.

Informacije o knjizi

Puni naziv Winning with the Customer from Hell: A Survival Guide
Autor Shaun Belding
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2004
Broj stranica 180
EAN 9781550226300
ISBN 1550226304
Libristo kod 12291281
Nakladnici E C W Pr
Težina 308
Dimenzije 138 x 206 x 14

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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