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When Customers Think We Don't Care

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga When Customers Think We Don't Care Richard W. Buchanan
Libristo kod: 01002112
Nakladnici McGraw-Hill Education, svibanj 2008
Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, work... Cijeli opis
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Who is the enemy? The enemy is us! Every organisation is filled with people - owners, managers, workers - who worry about the 'enemies' that could bring about the end of their employment. This book rewrites everything you thought you knew about marketing and customer service.

Informacije o knjizi

Puni naziv When Customers Think We Don't Care
Autor Richard W. Buchanan
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2008
Broj stranica 376
EAN 9780070138636
ISBN 9780070138636
Libristo kod 01002112
Nakladnici McGraw-Hill Education
Težina 466
Dimenzije 158 x 210 x 19

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
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