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Service Quality of Higher Education in Palestine

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Service Quality of Higher Education in Palestine Aida Koni
Libristo kod: 02201766
Nakladnici LAP Lambert Academic Publishing, listopad 2013
This Book assess the service quality gaps at two universities in Palestine. The study employs the SE... Cijeli opis
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67.20 €
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This Book assess the service quality gaps at two universities in Palestine. The study employs the SERVQUAL model to gauge the difference between undergraduate students expectations and perceptions utilizing the disconfirmation theory which is grounded in the satisfaction literature. The study further examines undergraduate students loyalty intentions and overall satisfaction. The Book is pioneer in terms of originality of the scope and instrument used.

Informacije o knjizi

Puni naziv Service Quality of Higher Education in Palestine
Autor Aida Koni
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2013
Broj stranica 192
EAN 9783659461316
Libristo kod 02201766
Nakladnici LAP Lambert Academic Publishing
Težina 304
Dimenzije 150 x 220 x 12
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