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Service Level Manager

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Service Level Manager John Sansbury
Libristo kod: 09183129
Nakladnici BCS Learning & Development Limited, srpanj 2017
The role of service level manager is a critical one in that the agreements negotiated with customers... Cijeli opis
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The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

Informacije o knjizi

Puni naziv Service Level Manager
Autor John Sansbury
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2017
Broj stranica 152
EAN 9781780172941
ISBN 178017294X
Libristo kod 09183129
Nakladnici BCS Learning & Development Limited
Težina 172
Dimenzije 129 x 198 x 9

Kategorija

Economics, Finance, Business & Management > Industry & industrial studies > Media, entertainment, information & communication industries > Information technology industries
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Health, Relationships & Personal development > Self-help & personal development > Advice on careers & achieving success
Computing & Information Technology > Information technology: general issues
Computing & Information Technology > Computer science
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