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Service Leadership

Name: Service Leadership
Brand: SAGE Publications Inc
SKU: 04784943
Price: 144.66 EUR
Availability: InStock

Svafa Gronfeldt

Judith Banks Strother

Jezik

Engleski

Knjiga Tvrdi uvez

Libristo kod: 04784943

Nakladnici SAGE Publications Inc, veljača 2006

Providing a solid focus on strategy throughout the text, this book introduces and operationalizes a... Cijeli opis

Libristo kod: 04784943

364 b

144.66 €

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Providing a solid focus on strategy throughout the text, this book introduces and operationalizes a new concept - service leadership. The authors provide discussions of methods associated with the identification and tracking of customer needs in a strategic and design process context. The book integrates the use of applications and measurements and incorporates extensive cases and interviews from executives at large multinational corporations, representing various countries and cultures.

Informacije o knjizi

Puni naziv Service Leadership

Autor Svafa Gronfeldt, Judith Banks Strother

Jezik

Engleski

Uvez Knjiga - Tvrdi uvez

Datum izdanja 2006

Broj stranica 336

EAN 9781412913744

ISBN 1412913748

Libristo kod 04784943

Nakladnici SAGE Publications Inc

Težina 770

Dimenzije 177 x 254 x 23

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management: leadership & motivation

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services

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