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Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way James Merlino
Libristo kod: 09032421
Nakladnici McGraw-Hill Education - Europe, prosinac 2014
Featuring customer service case studies, as well as invaluable insight from C-level executives at to...
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34.41 €
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Featuring customer service case studies, as well as invaluable insight from C-level executives at top corporations in various industries, this book provides actionable lessons for any manager and business leader beyond healthcare.

Informacije o knjizi

Puni naziv Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Autor James Merlino
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 2014
Broj stranica 288
EAN 9780071833257
ISBN 0071833250
Libristo kod 09032421
Nakladnici McGraw-Hill Education - Europe
Težina 510
Dimenzije 169 x 235 x 28

Kategorija

Medicine & Nursing > Medicine: general issues > Medical profession > Doctor/patient relationship
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Medicine & Nursing > Nursing & ancillary services > Nursing
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