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Revolutionize Your Customer Experience

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Revolutionize Your Customer Experience Colin Shaw
Libristo kod: 02966709
Nakladnici Springer Palgrave Macmillan, studeni 2003
In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the con... Cijeli opis
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In his previous groundbreaking book with John Ivens, Colin Shaw looked at the development of the conceptual framework for the customer experience together with examples of best practice and strategies for implementation. As predicted the customer experience has become the next competitive battleground. The current book will explore the subject in more depth with new research and best practice and show companies and organizations how to identify where they are and how to revolutionize their customer experience.

Informacije o knjizi

Puni naziv Revolutionize Your Customer Experience
Autor Colin Shaw
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2004
Broj stranica 220
EAN 9781349518340
Libristo kod 02966709
Nakladnici Springer Palgrave Macmillan
Težina 345
Dimenzije 155 x 235 x 13

Kategorija

Economics, Finance, Business & Management > Business & Management > Business strategy
Economics, Finance, Business & Management > Business & Management > Management & management techniques
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