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Process Mapping and Management

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Process Mapping and Management Conger
Libristo kod: 01220027
Nakladnici Business Expert Press, srpanj 2011
Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mecha... Cijeli opis
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Process Mapping & Management is a 10-chapter book comprised of three sections: Process mapping mechanics, process improvement analysis, and process redesign and justification. Written for executives and graduate students the text offers practical techniques for simplifying and improving business processes that are immediately actionable. The improvement analysis is based on lean six sigma techniques and discusses leaning for the removal of process waste, cleaning for improving the remaining steps, and greening for evaluating methods that either automate or off-load work. A call-center case study runs through the book to illustrate many of the techniques.

Informacije o knjizi

Puni naziv Process Mapping and Management
Autor Conger
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2011
Broj stranica 486
EAN 9781606491294
ISBN 1606491296
Libristo kod 01220027
Nakladnici Business Expert Press
Težina 674
Dimenzije 230 x 155 x 26

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Knowledge management
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