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Global Call Center Employees in India

Name: Global Call Center Employees in India
Brand: Springer-Verlag Berlin and Heidelberg GmbH & Co. KG
SKU: 09925411
Price: 61.28 EUR
Availability: InStock

Mayank Kumar Golpelwar

Jezik

Engleski

Knjiga Meki uvez

Libristo kod: 09925411

Nakladnici Springer-Verlag Berlin and Heidelberg GmbH & Co. KG, listopad 2015

Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employe... Cijeli opis

Libristo kod: 09925411

154 b

61.28 €

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Mayank Kumar Golpelwar analyses why Business Process Outsourcing (BPO) units and their young employees found themselves to be the target of severe criticism from India's middle classes. Using social and organizational psychological frameworks as well as ethnographic and variance analytic research, the author takes a look at the validity of the criticism against the BPO industry. He uses the framework of cultural theories to analyze and present the gap between the mainstream Indian culture and its rapidly emerging and globalized BPO sub-culture.

Informacije o knjizi

Puni naziv Global Call Center Employees in India

Autor Mayank Kumar Golpelwar

Jezik

Engleski

Uvez Knjiga - Meki uvez

Datum izdanja 2015

Broj stranica 214

EAN 9783658118662

ISBN 3658118660

Libristo kod 09925411

Nakladnici Springer-Verlag Berlin and Heidelberg GmbH & Co. KG

Težina 326

Dimenzije 148 x 212 x 17

Kategorija

Economics, Finance, Business & Management > Business & Management > Management & management techniques > Management of specific areas > Personnel & human resources management

Economics, Finance, Business & Management > Business & Management > Business mathematics & systems

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