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Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way

Jezik EngleskiEngleski
Knjiga Tvrdi uvez
Knjiga Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Joseph Michelli
Libristo kod: 09491440
Nakladnici McGraw-Hill Education - Europe, prosinac 2015
Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organi... Cijeli opis
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Offers a look at how Mercedes-Benz transformed itself into a best-in-class, customer-obsessed organization. This book reveals how leaders within the organization drove the transformation of the operational and cultural environments at Mercedes-Benz through their strategic vision.

Informacije o knjizi

Puni naziv Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Autor Joseph Michelli
Jezik Engleski
Uvez Knjiga - Tvrdi uvez
Datum izdanja 2015
Broj stranica 304
EAN 9780071806305
ISBN 007180630X
Libristo kod 09491440
Nakladnici McGraw-Hill Education - Europe
Težina 536
Dimenzije 237 x 165 x 33

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services
Economics, Finance, Business & Management > Business & Management > Management & management techniques
Economics, Finance, Business & Management > Industry & industrial studies > Manufacturing industries
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