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Customer Service

Name: Customer Service
Brand: Pearson Education
SKU: 02094635
Price: 184.15 EUR
Availability: InStock

Paul R Timm

Jezik

Engleski

Knjiga Meki uvez

Libristo kod: 02094635

Nakladnici Pearson Education, travanj 2013

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for buil... Cijeli opis

Libristo kod: 02094635

463 b

184.15 €

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Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

Informacije o knjizi

Puni naziv Customer Service

Autor Paul R Timm

Jezik

Engleski

Uvez Knjiga - Meki uvez

Datum izdanja 2013

Broj stranica 240

EAN 9780133056259

ISBN 0133056252

Libristo kod 02094635

Nakladnici Pearson Education

Težina 382

Dimenzije 252 x 205 x 7

Kategorija

Economics, Finance, Business & Management > Business & Management > Sales & marketing > Customer services

Economics, Finance, Business & Management > Business & Management > Business communication & presentation

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