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Customer Care and Customer Satisfaction

Jezik EngleskiEngleski
Knjiga Meki uvez
Knjiga Customer Care and Customer Satisfaction Samson Mutsagondo
Libristo kod: 07013712
Nakladnici LAP Lambert Academic Publishing, studeni 2010
This research assesses the impact of customer care on customer satisfaction as well as the correlati... Cijeli opis
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This research assesses the impact of customer care on customer satisfaction as well as the correlation between the two variables. The researcher envisages if customer satisfaction is directly a result of business organizations customer care effort. Banks and building society employees and customers were selected and asked to complete questionnaires and answer interview questions in trying to establish the correlation between the two as well as the strength of their relationship. The majority of the respondents strongly expressed that customer satisfaction does not just happen, but is directly related to the amount of customer care disbursed.

Informacije o knjizi

Puni naziv Customer Care and Customer Satisfaction
Autor Samson Mutsagondo
Jezik Engleski
Uvez Knjiga - Meki uvez
Datum izdanja 2011
Broj stranica 96
EAN 9783846555286
Libristo kod 07013712
Nakladnici LAP Lambert Academic Publishing
Težina 159
Dimenzije 150 x 220 x 6
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